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This is the presentation that Martin Zetterlund gave at Ticketing Technology Forum in London last month. The presentation covers how to protect ticket sales from ticket touts and other unauthorized resellers that use web bots and other scraper programs to acquire tickets against...

In October Ticketmaster filed a lawsuit against Higs Tickets to prevent them from booking tickets by using bots. The lawsuit is very interesting for a number of reasons, not the least because of Ticketmasters Terms of Use. In the Terms of use they stipulate: “You agree that your...